1. The service
MyWorkAcademy provides a hosted platform on which an organization (“you”) runs a branded training academy at a subdomain of myworkacademy.com: managing learners, publishing and assigning courses, sending reminders and keeping training records. The service includes the course builder, the course library, reports and the related features we make available.
We may improve or change features over time. We won’t materially reduce the core service during a paid term without notice.
2. Accounts and administrators
The person who creates an academy becomes its first administrator and confirms they are authorized to accept these terms for the organization.
Administrators are responsible for the people they invite, the roles they give them, the content they publish and the accuracy of their roster. You are responsible for activity under your academy’s accounts. Keep sign-in details confidential, and tell us promptly at admin@myworkacademy.com if you suspect someone has signed in without permission.
3. Plans, trials and billing
Plans are priced by active learner allowance and billed monthly or yearly in US dollars through our payment processor. Your academy can have as many active learners as your plan includes.
Every plan may start with a free trial of the length shown at checkout. A payment method is saved when the trial starts and charged automatically when the trial ends, unless you cancel before then. Subscriptions renew automatically until canceled. Prices exclude taxes, which are added where applicable.
We may change prices for future billing periods with at least 30 days’ notice by email. A price change never affects a period you have already paid for.
If a payment fails, we’ll tell you. If it stays unpaid, we may limit or suspend the academy until it’s paid. Except as these terms and our cancellation and refund policy say, fees are non-refundable.
4. Cancellation and refunds
You may cancel at any time from your billing page. Canceling during a trial ends the trial and nothing is charged. Canceling a paid subscription stops future renewals, and access continues to the end of the period you paid for.
If you are charged when your trial ends and cancel within 7 days of that first charge, we refund it in full on request. Our cancellation and refund policy describes this in detail.
5. Your content and your people’s data
You keep ownership of the courses, materials, roster data and records you place in your academy. You grant us the rights needed to host, process, back up and display that content to your users in order to provide the service.
You are responsible for having the rights to what you upload, for its accuracy, and for giving your people any notices, and getting any consents, that the law requires. We process personal data in your academy on your behalf and following your instructions, as our privacy policy describes, using service providers that we may change over time. We do not sell it.
6. Your compliance obligations
MyWorkAcademy helps you deliver training and keep records of it. It is not legal advice, and using it does not by itself make you compliant with any law, regulation or standard.
You decide what training your people need, which courses you assign and how you meet the obligations that apply to you. Examples on our website and material in our course library are general information; confirm your requirements with your legal adviser or regulator.
7. Course library and AI-assisted features
Ready-made library courses are written for general workplace training. They may not cover every requirement that applies to your organization or location, so review them before you assign them.
AI-assisted features draft content from the material you provide and can make mistakes. You are responsible for reviewing anything they draft before you publish it. AI features can be switched off for your academy.
8. Acceptable use
You must not use the service to host unlawful, infringing or harmful content; to access or attempt to access other organizations’ academies; to interfere with the platform or probe or test its security without our written permission; to upload malicious code; to copy, reverse engineer, resell or sublicense the service; or to collect personal data from learners beyond what training requires.
9. Custom course services
Custom course development is a separate service. Each quote states the price and what’s included, and becomes binding when you accept and pay it. Work beyond the quote is offered as a change order, which you accept and pay for before it starts.
Custom courses are built from the documents and information you provide. You are responsible for their accuracy and for reviewing and approving the course before your people take it. Deliverables become your content on final approval; we may reuse general know-how, templates and non-confidential structures. Custom course fees are refundable only before development starts.
10. Our intellectual property
We own the service, its software and design, the course library and our other materials. While your subscription is active, your people may use library courses inside your academy, but you may not copy, sell or share them outside it. These terms don’t give you any other rights in our intellectual property.
If you send us suggestions or feedback, we may use them without any obligation to you.
11. Confidentiality
Each of us will keep the other’s non-public business information confidential, use it only for the purposes of this agreement and protect it with reasonable care. This does not apply to information that is public, already known to the recipient, independently developed, or that the law requires to be disclosed.
12. Availability, support and security
We aim to keep the service available at all times, but we don’t promise it will be uninterrupted or error-free. Planned maintenance is announced in advance where possible.
We protect your academy with the measures described on our Trust page and in our privacy policy, including encrypted daily backups kept separately from the service. Support is provided by email at admin@myworkacademy.com during business hours, Eastern Time.
13. Suspension
We may suspend or limit access, after notice where practical, if payment is overdue, if your use puts the security or integrity of the service or other customers at risk, or if you materially breach these terms. We restore access once the issue is resolved.
14. Warranties and disclaimers
Apart from what these terms expressly say, the service is provided “as is” and “as available”. To the extent the law allows, we disclaim all implied warranties and conditions, including those of merchantability, fitness for a particular purpose and non-infringement.
15. Limitation of liability
To the extent the law allows, neither of us is liable to the other for indirect, incidental, special, consequential or punitive loss, or for lost profits, revenue or goodwill, however it arises.
Our total liability for all claims arising from the service or these terms is limited to the fees you paid us in the twelve months before the event that gave rise to the claim. Nothing in these terms limits liability that cannot be limited by law.
16. Indemnity
You will defend and indemnify us against third-party claims arising from your content, your use of the service in breach of these terms, or your violation of law, including the employment and privacy law that applies to your people.
17. Termination and your data
Either of us may end the agreement by canceling. We may also end it for a material breach that is not cured within 14 days of notice.
Administrators can download their people list and training records at any time, including after a paid subscription ends, when they can still sign in to download them or to restart. A trial that is canceled closes straight away, so download anything you need first. Records are kept as our privacy policy describes.
18. Changes to these terms
We may update these terms. We email administrators about material changes at least 14 days before they take effect. Continuing to use the service after that means you accept the updated terms.
19. General
These terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, and the courts of Ontario have exclusive jurisdiction over any dispute about them.
Neither of us is responsible for delays caused by events beyond reasonable control. We may assign this agreement as part of a merger, acquisition or sale of our business. These terms, with our privacy policy and our cancellation and refund policy, are the entire agreement between us about the service. If any part is found unenforceable, the rest stays in effect, and not enforcing a right is not a waiver of it.
Notices to you go to your administrators’ email addresses; notices to us go to admin@myworkacademy.com.